Modular Tiles Delivered - NEW: Customer Support Inquiries Form - DeckMaster: 3D Printable Deck Holders for Card Games
11 days ago – Mon, Jul 15, 2024 at 10:19:04 AM

Gundbar Delivery Update

Hi everyone,

All modular tiles have been delivered! Our PDF is the final component, and we’re aiming to release it to you in August. We thank you for your patience with this project!

Customer Support Inquiries

This has been a significant project with many models, making it challenging to maintain accurate oversight and address issues effectively. We know that we HAVE to improve our follow-up and communication skills so to better assist you, we’ve created a Google Form for reporting any problems you’ve encountered with the tMCoG project. Later this system will also be implemented across all our projects to enhance the quality of our products and the quality of our customer service.

Click here to submit an inquiry

Upcoming Project

We understand the difficulties and frustrations you may have experienced with the delivery process. Rest assured, we are doing everything in our power to complete our work and deliver it to you as soon as possible.

In the meantime, our company needs an infusion of funds to continue operating. We've brainstormed ideas that won't significantly delay other project deliveries but will still allow us to create amazing, high-quality 3D printables. One such project is our upcoming DeckMaster: a collection of 3D printable deck holders, perfect for enhancing your card game experience with a stunning centerpiece on your table! Click Here to follow the project.

We have many exciting projects planned that require hard work and dedication. We are committed to delivering everything currently outstanding so we can continue bringing you exceptional content.

Thank you for bearing with us during these challenging times. Your patience and support will be rewarded!

tMCoG – Your Patience Lights Our Path!
6 months ago – Fri, Jan 26, 2024 at 05:42:50 AM

Hi everyone,

First and foremost, we want to extend our deepest apologies for the delays in delivering the "The Mountain City of Gundar (tMCoG)" Project. We understand that you've been waiting much longer than anticipated, and we genuinely appreciate your patience and support during this challenging journey.

This project has been a monumental undertaking for our team, larger and more complex than anything we've handled before. Despite facing unexpected hurdles and financial strains, we've remained committed to bringing this grand vision to life. The road has been rough and scary at times, but your belief in us and "tMCoG" has been our guiding star.

Here’s where we stand:

Deliveries Pending:

• Lair of Sapphires
• Treasure Hunter Miniatures
• Cave Crawler Miniatures
• The Cave
• Unchained Content Tier III (Has been only partially delivered)
• Unchained Content Tier II (Has been only partially delivered)
• Adventure hook PDF
• Variant B

Delivery Plan:

To make sure that you are notified about these deliveries, we will send you an update email through MyMiniFactory each time one of the remaining files is uploaded.

• February: Unchained Content (Tier III and II)
• March: Lair of Sapphires, The Cave, Adventure Hook PDF, Treasure Hunter & Cave Crawler Minis
• April: Variant B

We've taken the lessons learned from this project to heart. From the start of 2024, we have been implementing better planning and project management strategies to ensure smoother operations and timely deliveries in future projects.

We're nearing the peak of this mountainous challenge, and soon, we'll all enjoy the spectacular view from the top. Your ongoing support and understanding make all of this possible. Together, we are making "tMCoG" not just a project, but a testament to perseverance and community spirit.

Thank you for being part of this incredible journey. We're excited to bring the final pieces of "tMCoG" to you and to embark on new adventures together in the years to come.

PS: If you have urgent questions about the project please send us an email to [email protected] with the subject 'Urgent tMCoG'. 
By the end of February, we will be fully up to date with our communication throughout all platforms and all projects.

Warmest regards,
Your Unchained Team

The Long-Awaited Delivery Schedule Update
10 months ago – Fri, Oct 06, 2023 at 04:35:19 AM

Hello, everyone!

Some of you may not be aware, but we recently moved to a new location. Initially, we were using a temporary coworking space. However, we are excited to announce that we have completed our first full week in our new private office, and it has been incredibly productive!

Additionally, we have updated the gradual delivery schedule for tMCoG. The new schedule is both accurate and realistic. We will continue to update it, so you can rely on it confidently. You can view the updated gradual delivery schedule by clicking here.

Are you facing any issues with printing something? 

Please contact us at [email protected] and attach a picture along with a screenshot of the model in your slicer. This will help us determine the problem and assist you effectively.

Gundbars DLC 

Only 3 more days are left until Kysron's Awakening ends on Kickstarter. If you haven't checked it out yet, please click here.

Delivery Update: What to Expect and When to Expect It!
about 1 year ago – Mon, Jun 26, 2023 at 05:52:08 AM

Greetings, everyone!

Adhering to our gradual delivery schedule has proven challenging, but we want to assure you that not everything will be delayed. To keep you informed, we have decided to provide monthly KS updates. As we approach the end of June, here is a preview of what you can expect to be published in July:

1. Mountain City ALL floors (Variant A & B): We will be delivering all floors of both Variant A and B. The first files of Variant B have already been dispatched, and our next focus will be on fully delivering Floor II's Variant B tiles. Once this is completed, we will release Part 1 of the modular starter kit. Additionally, we will update Part 20 of Floor I Variant A, as it currently requires some sanding to ensure compatibility with other parts. Following this, we will release the remaining three parts of Floor II Variant A.
    
2. Remaining Floors: We will continue delivering all the remaining floors of Variant A. Once all Variant A files are delivered, we will begin delivering the remaining Variant B tiles. Upon completion of this delivery, Part 2 of the modular starter kit will be released.
    
3. Objects: July will also bring the delivery of every object from the Mountain City collection.
    
4. Unchained Content: At the beginning of July, we will deliver all Tier I objects as part of the Unchained Content.

We understand the importance of minimizing unnecessary email spam while ensuring that you are kept informed about the latest developments. With this in mind, we have implemented a new approach to keep you updated effectively.

Introducing Weekly Upload Day: Every Saturday, we will be uploading new files to MyMiniFactory. This ensures a consistent and organized schedule for sharing new content with our backers (you). If the uploaded files are part of your Kickstarter reward, you will receive an MMF update notification in your mailbox. This notification will provide detailed information about the added content for that particular week.

Looking ahead to the coming months:

1. August: Our focus will shift towards developing the LED version of Mountain City Variant A, along with the creation of the mystery box add-on files and pre-supporting the objects. In August we will also release the miniature bases without the miniatures on it!
    
2. September & October: These months will be dedicated to finalizing and delivering all stretch goals and the remaining Unchained Content.
    

Thank you for your patience and continued support!

Important notice: Email/comments/PM response rate and Discord availability

We would like to inform you that, until the end of August, our email response rate will be slower than usual. To ensure that we address all inquiries and comments, we have designated Wednesdays as our dedicated day for replying to emails. Rest assured that every email, KS/MMF comment and or private message will receive a response on Wednesdays.

If you have urgent matters that require immediate attention, starting from July 28th, Saba will be back on our Discord server and ready to assist you promptly on a daily basis! While Saba has been inactive for the past week, we want to assure you that his presence will be restored to ensure that your urgent concerns are addressed without delay. Feel free to reach out to Saba directly on Discord for immediate support. We understand the significance of addressing urgent matters swiftly, and having Saba available will guarantee that your needs are met in a timely manner.

Warmest regards,

The Unchained Team

All you need to know about the gradual delivery of Gundbar!
about 1 year ago – Tue, May 30, 2023 at 10:27:28 AM

Dear Backers,

We're thrilled to announce that the gradual delivery of our Kickstarter project has been underway for the past few weeks. If you're curious to see the progress, you're welcome to follow the updates here or join our Discord server where you can engage with fellow backers and see what they are printing!

Upcoming Releases:

•  Village of Firgult: We're excited to share that all core files pertaining to the Village of Firgult will be available by Sunday, June 4th.
   
•  Merchant Licenses: For those with commercial merchant licenses, you can expect to receive your unique merchant ID on Sunday, June 5th.
   
•  Modular Starter Kit & Modular Files: The first-floor files for the Gundbar version B will be launched before Saturday, June 10th.

Moving forward, the delivery of Gundbar versions A and B will proceed, with an ambitious target of completing all six floors by August 10th. Upon the release of the 6th floor, we're excited to present our Adventure PDF as well!

Our goal is to outpace the delivery schedule mentioned previously, ensuring that all unchained content and stretch goals are released ahead of time.

Haven't Received the Files?

For those who have not yet received any of the delivered files, please don't hesitate to contact us here.

Missed our Campaign?

If you missed our Kickstarter campaign, don't fret! You can still place a late pledge here and become part of our gradual delivery journey.

We appreciate your continued support and excitement for this project. More updates are on the horizon - stay tuned!